--- title: Phone Interaction Playback and Downloads description: Phone Interaction Playback and Downloads --- [Skip to content](https://knowledge.meetkasper.com/knowledge/phone-interaction-playback-and-downloads-kasper-knowledge-base#main-content) English Show submenu for translations ![Kasper Logo-2.png\]](https://knowledge.meetkasper.com/hs-fs/hubfs/Kasper%20Logo-2.png?height=25&name=Kasper%20Logo-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Visit the Kasper Homepage](https://meetkasper.com/) [Visit the Kasper Homepage](https://meetkasper.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.meetkasper.com/knowledge?hsLang=en) 2. [Settings](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en) 3. [Phone Settings](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en#phone-settings) # Phone Interaction Playback and Downloads ## Playing back and downloading Incoming/Outgoing calls, Missed calls and Voicemails. 1.) Head down to the "Calls & VM" Tab. [![](https://knowledge.meetkasper.com/hubfs/Knowledge%20Base%20Import/image-png-Apr-05-2023-04-10-20-4356-PM.png)](https://kasper-a7acc8f1b760.intercom-attachments-1.com/i/o/830665856/06446106a75ba607ee904e4e/image-png-Apr-05-2023-04-10-20-4356-PM.png?expires=1772825400&signature=f1946c1ca33b10093ff51bd7bd58dc4fdc1edb1e77a4be0372591cf0d7db1426&req=fCMnEM97lYRZFb4f3HP0gHRVzlbiLWZo7qrRrrqwqXgD9DKmHOKFv7B6UYgT%0ATAEwt38AhR46JnGM7g%3D%3D%0A) 2.) Any applicable incoming/outgoing phone calls, missed calls and voicemails can be played back and downloaded to be used for quality assurance, training purposes and other use cases. Find the recording in question and press play to start from the beginning. To set up the settings for call recording, please click **[here](https://knowledge.meetkasper.com/knowledge/how-to-enable-call-recording-kasper-knowledge-base?hsLang=en)**. [![](https://knowledge.meetkasper.com/hubfs/Knowledge%20Base%20Import/Untitled-1.jpg)](https://kasper-a7acc8f1b760.intercom-attachments-1.com/i/o/830665868/4059ae17c9b3a27937343355/Untitled.jpg?expires=1772825400&signature=f447a8c5dc45f1e12549480be41082a73427188ee957539b17562b8a40f19c5f&req=fCMnEM97lYdXFb4f3HP0gK1tNYP85MIdGDYnxsymQxOPTXzIlfJY7%2B6uMDPH%0A%2Ff7fdCis08Cok2BLzw%3D%3D%0A) 3.) In the event that you would like to save a particular recording on to your desktop: - Right click on the "Download" prompt next to the audio recording - Select the "Download Linked File As" option, name the recording and save it to your desktop. In any instance, the recording can be played back and used at anytime in the future. *Tip! - Use the Call Recording feature to train new staff members on how to handle specific situations or how to interact with customers. Create mock interactions by calling the office and having various conversations going over different topics, this will give them first hand training experience on how to take calls!* *Once the calls have been made, refer back to the call log and playback the recording.* [![](https://knowledge.meetkasper.com/hubfs/Knowledge%20Base%20Import/image-png-Jul-02-2021-07-55-28-16-PM.png)](https://kasper-a7acc8f1b760.intercom-attachments-1.com/i/o/830665876/a7c972ddd13cd72a5c30ff06/image-png-Jul-02-2021-07-55-28-16-PM.png?expires=1772825400&signature=36e97e8c5c0f82cdf48a76f329fb73b165ca6f4e99859b989e3eb9437a043920&req=fCMnEM97lYZZFb4f3HP0gEo5jt9ydO%2BPNhz5EK5QoGT5%2Bphcq2Tam%2FCEKprU%0AzIWW2tiP%2B6iDFudebw%3D%3D%0A) - [Dashboard](https://knowledge.meetkasper.com/knowledge/dashboard?hsLang=en) - [Video Tutorials](https://knowledge.meetkasper.com/knowledge/video-tutorials?hsLang=en) - [Getting Started](https://knowledge.meetkasper.com/knowledge/getting-started?hsLang=en) - [Paperless Forms](https://knowledge.meetkasper.com/knowledge/paperless-forms?hsLang=en) - [Campaigns](https://knowledge.meetkasper.com/knowledge/campaigns?hsLang=en) - [Online Scheduling](https://knowledge.meetkasper.com/knowledge/online-scheduling?hsLang=en) - [Troubleshooting](https://knowledge.meetkasper.com/knowledge/troubleshooting?hsLang=en) - [Dashboard](https://knowledge.meetkasper.com/knowledge/dashboard?hsLang=en) - [Settings](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en#main-content) - [Kasper Server App](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en#kasper-server-app) - [Treatment Plans](https://knowledge.meetkasper.com/knowledge/treatment-plans?hsLang=en) - [Settings](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en#main-content) - [Phone Settings](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en#phone-settings) - [My Profile](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en#my-profile) - [User Management](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en#user-management) - [Auto Reminders](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en#auto-reminders) - [KasperPay](https://knowledge.meetkasper.com/knowledge/kasperpay?hsLang=en) - [Open Dental Assistance](https://knowledge.meetkasper.com/knowledge/open-dental-assistance?hsLang=en) - [Communication](https://knowledge.meetkasper.com/knowledge/communication?hsLang=en) - [Tasks](https://knowledge.meetkasper.com/knowledge/tasks?hsLang=en) - [Apps](https://knowledge.meetkasper.com/knowledge/apps?hsLang=en) - [Unscheduled Treatments](https://knowledge.meetkasper.com/knowledge/unscheduled-treatments?hsLang=en) - [Office Chat](https://knowledge.meetkasper.com/knowledge/office-chat?hsLang=en) - [Account Management](https://knowledge.meetkasper.com/knowledge/account-management?hsLang=en) - [Insurance Verification](https://knowledge.meetkasper.com/knowledge/insurance-verification?hsLang=en) - [Kasper Config App](https://knowledge.meetkasper.com/knowledge/kasper-config-app?hsLang=en) - [Performance](https://knowledge.meetkasper.com/knowledge/performance?hsLang=en) - [Calendar](https://knowledge.meetkasper.com/knowledge/calendar?hsLang=en) [![](https://knowledge.meetkasper.com/hs-fs/hubfs/Group%20637-2.png?width=342&height=83&name=Group%20637-2.png)](http://www.meetkasper.com) Kasper AI Help Center Copyright © 2026, Kasper