--- title: How to add/edit “Call Groups” description: How to add/edit “Call Groups” --- [Skip to content](https://knowledge.meetkasper.com/knowledge/how-to-add/edit-call-groups-kasper-knowledge-base#main-content) English Show submenu for translations ![Kasper Logo-2.png\]](https://knowledge.meetkasper.com/hs-fs/hubfs/Kasper%20Logo-2.png?height=25&name=Kasper%20Logo-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Visit the Kasper Homepage](https://meetkasper.com/) [Visit the Kasper Homepage](https://meetkasper.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.meetkasper.com/knowledge?hsLang=en) 2. [Settings](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en) 3. [Phone Settings](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en#phone-settings) # How to add/edit “Call Groups” ## Call groups are a group of phones that will ring based on your selection. IVR is an automated phone system technology that allows incoming callers to access information via a voice response system of pre-recorded messages without having to speak to an agent, as well as to utilize menu options via keypad selection to have their call routed to specific departments or specialists. **[Click here to setup IVR](https://knowledge.meetkasper.com/knowledge/how-to-setup-ivr-kasper-knowledge-base?hsLang=en)**. ### **To setup a call group** Go to “Settings”-\>“Phone Settings”-\>“ Call Groups” [![](https://knowledge.meetkasper.com/hubfs/Knowledge%20Base%20Import/Screen+Shot+2024-01-17+at+11.24.34+AM.png)](https://downloads.intercomcdn.com/i/o/936206545/3dfa53f03ea3867807b56ccd/Screen+Shot+2024-01-17+at+11.24.34+AM.png?expires=1772825400&signature=323e95fd8dc5ff98246a2672dd0010c60adc9278fc4deafce8cb87262e03caee&req=fSMhFMl4mIVaFb4f3HP0gE3txp6ZAMFaELGEfnysw8mSx3aRF7LVc%2FNZZWOA%0A5uDMCT0chhPvwX8HVg%3D%3D%0A) #### **Create Group** Give a name to the group and select the users to be added. Click on the right arrow to move the selected user to the group [![](https://knowledge.meetkasper.com/hubfs/Knowledge%20Base%20Import/Untitled-Mar-06-2026-07-08-05-0700-PM.png)](https://downloads.intercomcdn.com/i/o/831526772/e784769215c14ecebbac5569/Untitled.png?expires=1772825400&signature=31bf3d9dd8f6fe80c4c891b2b67db25085ee4e1bc0b540a1e8ab0df6d7e01e69&req=fCMmE8t4moZdFb4f3HP0gNNn0JCW%2F4epe0AcHS%2BM4ofdg4jtGxsT6r3uGIwT%0AzXAX%2Bz7dTD66i1Nu2Q%3D%3D%0A) #### **Delete a Group** To delete a group, simply select the group and click Delete. [![](https://knowledge.meetkasper.com/hubfs/Knowledge%20Base%20Import/Untitled-Mar-06-2026-07-08-09-7625-PM.png)](https://downloads.intercomcdn.com/i/o/831527636/a576a690774960971a11e4dc/Untitled.png?expires=1772825400&signature=b67a29ddc06b1fe021d1a1a9210006f12f5df8c657c427a7e6db8e953f9c77ad&req=fCMmE8t5m4JZFb4f3HP0gMpN2Xki6t9ELMnLJAzA7I16wAfWUXV%2FpCfBoN6L%0AvmWieMYDtQyD8IWf0w%3D%3D%0A) You can also edit or delete the group from the three dots then choose Edit/Delete. 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