--- title: Call Intelligence description: Call Intelligence --- [Skip to content](https://knowledge.meetkasper.com/knowledge/call-intelligence-kasper-knowledge-base#main-content) English Show submenu for translations ![Kasper Logo-2.png\]](https://knowledge.meetkasper.com/hs-fs/hubfs/Kasper%20Logo-2.png?height=25&name=Kasper%20Logo-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Visit the Kasper Homepage](https://meetkasper.com/) [Visit the Kasper Homepage](https://meetkasper.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.meetkasper.com/knowledge?hsLang=en) 2. [Settings](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en) 3. [Phone Settings](https://knowledge.meetkasper.com/knowledge/settings?hsLang=en#phone-settings) # Call Intelligence ### **What is Call Intelligence?** Kasper’s *Call Intelligence* is a powerful AI-driven feature designed to enhance your productivity by providing detailed insights into your calls. With this feature, you can: - **Keep patient charts updated** with AI-generated call summaries in Open Dental - **Get instant call transcriptions** for quick and easy reference - **Automatically sync summaries** to the OD CommLog for a seamless workflow - **Receive end-of-day call reports** so you never miss a follow-up - **Search** within calls using specific **keywords** ### Call Analysis Any call lasting more than 30 seconds undergoes analysis by Kasper Call AI. The analysis encompasses: 1. **Call Recording** 2. **Call Summary.** The AI will provide a concise overview of the call. Any actions requiring attention that took place during the call will be recorded at the end of the call summary. 3. **Call Details:** Including call information such as caller and receiver phone numbers, call duration, and date of the call. 4. **Call Transcript** *Note: Calls that did not go well will be marked with an exclamation mark beside the patient's name/number on the right side of the call lists* ### **How to Access Call Transcripts and Summaries** To view a call’s transcript and summary, follow these steps: 1. **Select a Call or Voicemail**: Navigate to any call or voicemail that’s longer than 30 seconds. 2. **View Transcripts & Summaries**: The transcript will display the conversation in text form, while the summary will provide key points and an overview of the call. 3. **Jump Directly to any specific timestamp:** Click on any section of the call transcription to skip straight to the exact moment in the call recording. [![](https://knowledge.meetkasper.com/hubfs/Knowledge%20Base%20Import/image-Mar-06-2026-07-07-29-9521-PM.png)](https://downloads.intercomcdn.com/i/o/d60qndjw/1850825078/9f671e281103bd8885dbc9902606/image.png?expires=1772825400&signature=0b39f7a5b823d04095cac2614b15486ae4bfe15fa36be3a658182c480ecef057&req=dSgiFsF8mIFYUfMW1HO4zXsH8%2Fa8MoL%2FSL%2F%2BLbaT8SBuBoI%2B8esN6aRXYGdx%0At%2F2AGGFVesvZgW8xShU%3D%0A) ### **How to Search Within Calls Using Keywords** You can quickly find important information within your call transcripts by searching for specific keywords. Here’s how: 1. **Click on the Filter Icon**: Navigate to your call list and select the filter icon. 2. **Enter Your Keyword**: In the “Search Call Transcript” field, input the keyword you want to search for. 3. **Apply Filters**: You can also add other filters such as date range or call type. Once ready, click "Apply." [![](https://knowledge.meetkasper.com/hubfs/Knowledge%20Base%20Import/Screen+Shot+2024-10-22+at+9_47_55+PM.png)](https://downloads.intercomcdn.com/i/o/d60qndjw/1225540947/523b95fb602b8cad911355bd684a/Screen+Shot+2024-10-22+at+9_47_55+PM.png?expires=1772825400&signature=68fc0af5bf40c54b8a0fccfa90ead869156eec41ed8fa66284890a9cbfd14a10&req=dSIlE8x6nYhbXvMW1HO4zVDeTIsHqb4T9NTJzU%2B2itDvD6MTWli3CY%2FGXoLu%0AecsLXdIQLFZHbtaurJU%3D%0A) ### **Daily Call AI Summary Report** At the close of each day, a summary report detailing calls that went well and those requiring attention will be sent to the designated email list. [![](https://knowledge.meetkasper.com/hubfs/Knowledge%20Base%20Import/Screen+Shot+2024-01-09+at+10_58_49+AM.png)](https://downloads.intercomcdn.com/i/o/d60qndjw/1415647482/0dc40eef088258b5e13f1ad30ba4/Screen+Shot+2024-01-09+at+10_58_49+AM.png?expires=1772825400&signature=6839b7b13198e53a1fd85b9331a5e266ef83d3ec7ef1cd464fc951cefe69cd62&req=dSQmE896moVXW%2FMW1HO4zbf%2FoBCBsPLBMHSUhfyrMGBITvwHyrVfnmvMPTG1%0AmGF2pdpsw%2FR3%2F1szv8U%3D%0A)[![](https://knowledge.meetkasper.com/hubfs/Knowledge%20Base%20Import/Screen+Shot+2024-01-09+at+10_59_28+AM.png)](https://downloads.intercomcdn.com/i/o/d60qndjw/1415647652/239feadae9a4efe17f2b21b0a97f/Screen+Shot+2024-01-09+at+10_59_28+AM.png?expires=1772825400&signature=cdba8a1c6b7a664e473e3c2ddddb1494feba88d11bf0148d10f3882c8047998f&req=dSQmE896modaW%2FMW1HO4zTJ%2B8HfVf6tPVz5kYA%2BVM9YAOgcRYhkcL9Fc%2BtZw%0AkQ4pxVNR%2Frq%2F1dWS8rQ%3D%0A) ### Kasper Call AI Settings ### **Call AI Notification List** - Selected users will receive a daily summary report of the day's calls and a notification report highlighting actionable items - To add users, go to Settings, navigate to Call AI Settings, then Call AI Notification List, and select "Add." Enter the emails of users you want to receive daily reports. 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